Microsoft 365 admin
Mailboxes, file storage, identity, group policy, MFA, licence management. Configured correctly first time so it stays out of your way and stays secure.
Microsoft 365 admin, mobile device management on every team device, endpoint protection across your estate, troubleshooting helpdesk with real humans on the other end. The boring done-properly work that quietly stops half your tickets. Cyber Essentials and GDPR guidance on top — the certification is yours, the coaching is ours. We won't pretend to be an enterprise NOC.
Active across Worcester, Droitwich, Malvern, Kidderminster, Bromsgrove, Redditch, Evesham, Pershore, Stourport, Tewkesbury and Birmingham — plus UK-wide for remote-first service businesses. Clients across professional services, trades, retail, hospitality, home care and creative agencies. Specialism: SMEs who want IT done properly without hiring in-house.
Six pillars, scoped to UK SME reality. No hardware reselling. No 24/7 NOC theatre. Just the IT work that needs doing, done by real humans on the end of the phone.
Mailboxes, file storage, identity, group policy, MFA, licence management. Configured correctly first time so it stays out of your way and stays secure.
iPad, iPhone, Android, Windows laptops — enrolled, secured, remote-wipeable. App distribution. Lost-device protocol that actually works when someone loses one on a Friday night.
Antivirus, anti-malware, basic threat detection on every device in your estate. The minimum you need to not be embarrassed when a client asks about your security posture.
"This isn't working" tickets. Mon–Fri 9–5 baseline at Starter, extended hours and shorter SLA on higher tiers. Real humans, no offshore ticket lottery.
Templates, coaching, ongoing review for Cyber Essentials, GDPR DPA review, and sector-specific frameworks where relevant (NHS DSPT for home care, food hygiene IT for hospitality, Cyber Essentials Plus for SMEs tendering for larger contracts). Certification is yours; the coaching is ours. Full delivery sits in a separate engagement if you want us to run it.
Need networking infrastructure, ISO 27001 alignment, SOC services, penetration testing or hardware procurement at scale? We refer to vetted partners and project-manage the engagement. We don't pretend to be an enterprise NOC, and we won't pretend a generic outsourcer is.
Boring scope, properly delivered. Real humans on the helpdesk. No upsell to enterprise products you don't need. No 24/7 contract for an SME that closes at 6pm. No "shadow IT" project starts that quietly inflate your monthly bill.
Most SME IT issues start at setup. We set things up the way they should have been on day one — group policy, MFA, conditional access, licence right-sizing — so the tickets that follow are real tickets, not configuration sins coming home to roost.
Tickets land with the same UK team every time. No follow-the-sun handover that loses your context overnight. No "Dear Esteemed Customer" auto-reply. Just someone who actually knows your estate picking up.
Clients across professional services, trades, retail, hospitality, home care and creative agencies. Where a sector has specific compliance terrain — NHS DSPT for home care, food hygiene IT for hospitality, Cyber Essentials Plus for tendering SMEs — we've been there and we know the playbook.
If you need an enterprise SOC, ISO 27001 work, advanced networking or penetration testing, we'll tell you on day one — and refer you to a vetted partner. Better that than discover six months in that your IT bill is paying for something we can't actually deliver.
All tiers include Microsoft 365 admin, endpoint protection, MDM, GDPR DPA review and helpdesk. SLA, response time, user count and compliance depth scale up. Sector-specific compliance coaching (NHS DSPT, Cyber Essentials Plus, food hygiene IT) added at Growth and Operations tiers where relevant.
Multi-site Enterprise pricing on request. Sector bundles available — IT is included at the appropriate tier inside the Home Care Bundle, with hospitality and other vertical bundles in scope.
Start with the Business Discovery questionnaire (15 minutes) or email the Principal directly. We'll come back with which tier fits and what onboarding looks like.
No. We don't resell laptops, phones or networking kit. We advise on what to buy and configure what you buy — but you own the hardware relationship directly. Keeps margins clean and removes a conflict of interest.
8 working hours on Starter, 4 on Growth, 2 on Operations (extended hours Mon–Sat 8–6). Enterprise (in the home care bundle) gets 1hr SLA with escalation routing. Genuine emergencies (data breach, ransomware suspicion) bypass the queue.
Not as standard. Our scope is business-hours coverage that scales with tier. 24/7 is available on bespoke quote for multi-site or multi-branch operations that genuinely need it. Most UK SMEs don't — and pretending otherwise is how 24/7 IT contracts get sold and never used. Genuine emergencies (data breach, ransomware suspicion) bypass the standard queue regardless of tier.
We guide. We don't certify. Cyber Essentials and GDPR DPA review are included from Starter tier upward as templates, coaching and ongoing review. For sector-specific frameworks — NHS DSPT for home care clients, Cyber Essentials Plus for SMEs tendering for larger contracts, food hygiene IT for hospitality — we provide sector-informed preparation coaching.
The submission or certification audit itself is the client's; we make sure it goes in cleanly. Full delivery (we run the whole submission for you) is a separate engagement we quote on request.
Yes — IT is included at the appropriate tier inside our vertical bundles. The Home Care Bundle includes Starter or Growth tier IT alongside brand, web, SEO, sector software and strategy. Hospitality and other vertical bundles are in scope. But standalone IT (the three tiers on this page) is genuinely standalone — no obligation to take a wider bundle.
UK SMEs and growth-stage businesses across professional services, trades, retail, hospitality, home care, creative agencies and similar — typically 5 to 50 users. We don't take on multi-thousand-seat enterprises, banks, regulated finance or government departments — that's not our terrain and we'd be honest about it from the start.